Guide
How to pick a roofer you will not regret
Choosing a roofer is the part of this that homeowners have the least practice at, and the part that decides the outcome.
Get it looked at
Three questions, and up to three Newport Beach contractors. Free either way.
You are on the list.
No provider in Newport Beach is taking requests through this service yet. We are lining them up, and yours is kept until one can.
- Nobody gets your details yet. Your request stays with us and is not passed to any company.
- One email when someone can help. When a provider covering your area can take it on, we email you once and ask whether you want that company, by name, to contact you.
- Deleted after 90 days. If nobody can take it on, or you do not say yes, your contact details are deleted 90 days after your request.
- You decide, or you do not. There is nothing to cancel and nothing to pay us.
Nobody will call you about this request unless you say yes to a company by name.
Ask for current certificates of insurance
Insurance certificates expire. A certificate dated eight months ago tells you what was true eight months ago. Ask for one issued this month.
Be careful with the deposit
Ten to thirty per cent is normal, often to order material. Full payment before work starts is not, and in several states it is not even legal. Hold the final payment until you have walked the job.
Prefer somebody you could drive to
Ask where their yard is. Companies that follow storms across state lines do competent work and then vanish, which is fine right up until something needs putting right.
Check the licence yourself
Every state that licenses roofing contractors publishes a free lookup. It takes two minutes and tells you whether the licence is current, who holds it, and whether there are complaints against it. Do it even when somebody has already vouched for them.
Get everything in writing, including the unknowns
Anything agreed verbally will be remembered differently on day two. In particular, pin down the decking rate, the start date and the clean-up before you sign.
Compare scope, not totals
A cheaper number for less roof is not a better price. Ask the lowest bidder which items on the other quotes they have left out, and why they think you do not need them.
In short
Three quotes, three licence checks, three certificates of insurance. It is a dull hour that routinely saves five figures.
Related questions
Are the contractors licensed and insured?
Contractors have to give us their state licence number and proof of liability and workers compensation cover before they can receive requests. You should still ask to see current certificates yourself before work starts — a licence can lapse between checks.
I have solar panels. What happens to them?
Panels have to be detached and reset. Budget for it separately and coordinate the two trades. Never put a new solar array on a roof with under ten years left.
What warranty should I expect?
Two separate things. The manufacturer covers the material for its rated life, but only if it was installed to their specification. The contractor covers workmanship, commonly five to ten years, and only for as long as they are trading.